Quality Statement of Policy
Final Call is fully committed to a policy of quality management within the company and a philosophy of improvement in all its operations. We recognise that adopting this approach gives us great commercial strength and that our commitment to a quality approach is not an optional extra.
To support our mission, we will ensure that all necessary resources are available to maintain this Quality Management System and to improve its effectiveness.
Our employees are our greatest asset and we aim to give them every opportunity to use their skills and experience to improve the quality of the service we provide. To this end, Final Call shall ensure that all personnel have the appropriate skills, competence and awareness to fully meet the requirements of this policy.
We want all our people to be committed to quality, to recognise its importance, and to act accordingly and we recognise that it is our responsibility to provide them with the means and the motivation to do so.
Quality objectives shall be established, both strategically and individually, throughout the business. These objectives shall be reviewed on a regular basis via regular management meetings and feedback both from and to personnel within the business.
We shall not rest on our achievements but will continue to make quality a fundamental part of our policy, strategy and operations. We recognise that customers’ expectations and perception of the quality of service we provide do not stand still and we are committed to meeting and exceeding wherever possible those expectations. To realise this commitment, we will work with both our suppliers and customers to ensure the highest standards of quality are both achieved and maintained.
Final Call will ensure that this policy statement is briefed, understood and implemented at all levels within the company.
This policy will be reviewed annually as part of the Management review process, to ensure its continued relevance and adequacy.